Frequently Asked Questions - EcoaWear
1. Product & Care
WHAT ARE ECOAWEAR UNDERWEAR UNDERWEAR MADE OF?
EcoaWear underwear is made from a unique fabric blend: 95% bamboo mix (10% bamboo fiber) and 5% elastane .
The bamboo provides natural softness, breathability and moisture transport that keeps you cool and fresh all day long. The elastane provides stretch and fit, so the underwear sits comfortably without chafing or rolling up.
IS BAMBOO GOOD FOR SENSITIVE SKIN?
Yes. Bamboo fiber is naturally hypoallergenic and extra gentle on the skin. This makes our underwear an excellent choice for those with sensitive skin or those who are easily irritated by traditional materials like cotton.
DO THE UNDERWEAR STAY FRESH ALL DAY?
Yes. Bamboo's antibacterial properties help the fabric combat odor and wick away moisture, keeping you feeling dry and fresh, even during a long workday or workout.
ARE THE SIZES NORMAL?
Most customers find EcoaWear to be true to size. If you are between sizes, we recommend choosing the larger size for a more relaxed fit. For exact measurements, see our size chart.
CAN I USE THEM FOR TRAINING?
Absolutely. Thanks to the moisture-wicking and quick-drying properties of bamboo, EcoaWear also works great during physical activity. The elastane also ensures that the fit stays in place during movement.
HOW DO I WASH ECOAWEAR PRODUCTS?
Machine wash preferably at 30°C with similar colours. Do not bleach. Tumble dry on low heat or hang to dry. This preserves both the softness of the bamboo and the stretch of the elastane.
2. Ordering, Shipping & Tracking
HOW DO I PLACE AN ORDER?
Go to the product page, select size and quantity, and click Add to Cart . Then go to checkout and follow the steps to complete your purchase.
CAN I CHANGE MY DELIVERY ADDRESS?
Contact us directly at info@ecoawear.se . If your order has already been shipped, we unfortunately cannot change the address.
WHERE IS ECOAWEAR SHIPPED FROM?
EcoaWear ships from international distribution centers for fast and reliable delivery worldwide. All orders are processed within 24-48 hours and typically ship within 6-12 business days. We work with global logistics partners to ensure safe and traceable shipping to any destination.
HOW LONG DOES DELIVERY TAKE?
Normally it takes 6–12 working days. During peak season the delivery time can be up to 15 working days.
HOW DO I TRACK MY ORDER?
When your order ships, you will receive an email with a tracking number. Enter this on our Track Your Order page to follow your delivery.
3. Returns & Cancellations
HOW DO I RETURN A PRODUCT?
Email us at info@ecoawear.se within 14 days. We will confirm if the return is approved and send you the correct return address. Remember: if you do not respond within 14 days after the return is approved, the return will be automatically canceled.
WHO PAYS THE RETURN SHIPPING?
Return shipping may vary depending on the situation. Always contact us before returning a product and we will help you with the next steps.
CAN I CANCEL AN ORDER?
Orders can only be cancelled within 2 hours of being placed. Once they have already been packed and shipped, we cannot stop the delivery.
4. Business & Security
IS ECOAWEAR A SERIOUS COMPANY?
Yes. EcoaWear is a Swedish brand with thousands of satisfied customers throughout Europe. We are known for high comfort, sustainable materials and our 365-day satisfaction guarantee.
WHERE ARE THE PRODUCTS MANUFACTURED?
Production takes place in carefully selected factories in Asia under ethical and controlled working conditions.
IS ECOAWEAR ENVIRONMENTALLY FRIENDLY?
Yes. Bamboo is one of the world's most sustainable plants: it grows quickly, requires little water and no pesticides.