Refund policy
Return policy: EcoaWear
At EcoaWear we want you to feel completely safe when you shop with us. If you are not satisfied with your order, for whatever reason, we are here to help you. Below you will find our return process and our policies.
365-DAY SATISFACTION GUARANTEE
We want you to be satisfied with your purchase, also in the long term. That is why we offer a 365-day satisfaction guarantee.
If you experience problems with your product or are simply not satisfied, contact us and we will help you find a solution, even long after your purchase.
Please note that when using our guarantee, you as the customer pay the shipping cost back to us.
14-DAY RIGHT OF WITHDRAWAL
Under the Distance Contracts Act, you always have the right to cancel your purchase within 14 days of receiving your order.
To use the right of withdrawal, the product must be in its original condition, unused and with the labels still attached. Contact us before you send anything back and we will guide you through the process.
Common reasons for returns and our solutions
Changed your mind / the product does not feel right
You can return or exchange the product. In this case, you as the customer pay the return shipping.
Defective product or quality problem
If the product is defective or has a manufacturing fault, we will send a replacement product free of charge.
Wrong item delivered or missing from the parcel
If you have received the wrong product or if something is missing from your delivery, we will send the correct item free of charge.
Parcel damaged on delivery
If your parcel has been damaged in transit, we will send a replacement product at no extra cost.
Incorrect delivery details
Please make sure you enter the correct address when ordering. If an incorrect address means the parcel cannot be delivered, we are not responsible for this. Contact us immediately if you discover a mistake, and we will try to correct it before the order has been shipped.
Shipping cost
In any of these cases, we will also refund you the shipping cost of the return.
How to return your order
Return address: Bjurholmsplan 21, 116 63 Stockholm
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Contact us: Send an email to info@ecoawear.se within 14 days of receiving your order. State your order number and the reason for the return.
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Approval & return address: Our customer service team will confirm whether your return is approved and send the correct return address.
(Please note: If you do not get back to us within 14 days of the return being approved, the return will be cancelled.) -
Prepare your return: Pack the product securely in its original packaging, including any accessories and labels.
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Send the return: Send the parcel to the return address provided using tracked shipping. Email us the tracking number to make handling easier.
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Refund: Once we have received and inspected the item, the amount will be refunded within 5 working days via the same payment method used for the purchase.
Important to know
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Products must be unused and in original condition with the labels still attached to be approved.
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Returns sent without our approval will not be accepted.
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Even after the withdrawal period has expired, you can contact us up to 365 days after your purchase. We want you to feel safe and are happy to help you find a solution.
Company details:
Name: Lusso Marketing AB
Org. no.: 5594449133
Address: Bjurholmsplan 21, 116 63 Stockholm
Return address: Bjurholmsplan 21, 116 63 Stockholm